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Q: Are all World War II veterans qualified as stockholders of the Bank?
A: No, only WWII Veterans who are certified by the Philippine Veterans Administration Office (PVAO) are qualified as stockholders of PVB. 

Q: Who are qualified to claim the shares of stock of a deceased PVB stockholder?
A: The widow, orphan or compulsory heirs of a deceased veteran.

Q: My Brother/Sister/Uncle/Auntie/Grandparent is a World War II veteran, what must I do to acquire the PVB shares of stock in his/her name?
A:  Email a clear photo of his/her Military Service record or discharge paper or copy of approved old age pension to for initial verification, after which a customer service officer will get in touch with you.

Q: My stock certificate was lost, how can I get a replacement?
A: In case of loss or destruction of certificates of shares, replacement certificates shall be issued, subject to the submission of a notarized Affidavit of Loss to the Office of The Board Secretary.

Q: Can I sell my PVB shares of stock?
A: The Bank is not redeeming its shares of stock at the moment. However, you can convert the said shares to cash by selling the same to another stockholder. The sale must cover both the original common and preferred shares and all the stock dividends earned, i.e. all of the shares of stock in your name. It is also required that the seller indorse/sign all the stock certificates in the space provided at the back of the stock certificate and execute a Deed of Sale in favor of the buyer.

Q:  Can the heirs be able to distribute evenly the shares of stock among themselves?
A:  No, the shares of stock can only be transferred to only one (1) heir.

Q: My father had a stock certificate dated 1970. How much is his dividends in arrears?
A: The Bank started distributing regular dividends only in 1992 after it was rehabilitated and re-opened. In short, the dividends in arrears due to your father covers only those dividends that were declared from 1992 onward.

Q: Do the PVB and the PVAO refer to one and the same office?
A: No. Philippine Veterans Bank (PVB) is a private commercial bank owned by World War II veterans and their descendants while Philippine Veterans Affairs Office (PVAO) is the agency of the Philippine government under the Department of National Defense.