In 2018, PVB Management shifted to high gear in operationalizing the newly created Veterans Affairs Office (VAO). With the appointment of a VAO Head, the Bank sought out World War II veterans and/or their heirs/descendants who had remained inactive stockholders of the Bank, numbering more than 200,000. 

In October 2018, in line with its Stock Rights Offerings, PVB undertook roadshow presentations in seven cities/provinces in coordination with the Bank branches, the Veterans Federation of the Philippines (VFP), and Sons and Daughters Association, Inc. (SDAI).The seven areas were: Iloilo City, Iloilo; Paniqui, Tarlac; Davao City, Davao; Tacloban City, Leyte; Dasmarinas City, Cavite; Lucena City, Quezon; and Cebu City, Cebu.

As a result of these efforts, PVB was able to locate 218 inactive stockholders from January to December 2018, and updated their or their heirs/descendants’ current addresses.

Over the long term, the Bank hopes to establish an updated database that contains more useful information about the veterans and/or their heirs/descendants. Through the database, the Bank will be able to strengthen its relationship with its veteran-stockholders through a more personal interaction with their respective families and by engaging them in Bank activities and programs to maximize the benefits they receive as WWII veterans.